Shipping & Delivery
Last updated: Monday, 22 June 2026
Where we ship
We currently ship Fertigen and related Cosma products to all serviceable PIN codes across India. International shipping is not available at this time.
Order processing time
- Orders placed before 3:00 PM IST on a working day are processed the same day.
- Orders placed after 3:00 PM IST or on Sundays / public holidays are processed on the next working day.
- During regulatory release of a new manufacturing batch, processing may take an additional 1–2 working days; this will be flagged at checkout if applicable.
Delivery timelines
- Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 2 – 4 working days
- Tier-1 and Tier-2 cities: 4 – 6 working days
- Other serviceable locations: 5 – 8 working days
- Remote / special-zone PIN codes: Up to 10 working days
Timelines are indicative. Actual delivery may be affected by courier load, weather, regional disruptions, festive seasons and other factors beyond our control.
Shipping charges
- Free shipping on all orders, pan-India.
- Cash-on-delivery (COD) handling fee, where applicable, is shown at checkout.
Tracking your order
- As soon as your order is dispatched, you will receive a tracking link by email and SMS / WhatsApp.
- You can also track your order from your Cosma account dashboard.
- If you do not receive a tracking update within 48 hours of order confirmation, please write to support@cosma.health.
Discreet packaging — what to expect
- Outer courier carton: plain, unbranded, no medical references on the label.
- Inner packaging: tamper-evident seal, fully branded Cosma carton, individually pouched applicators inside.
- Invoice: delivered digitally, not inserted in the box, unless you specifically request a printed copy.
- Delivery person communications: package is described in neutral terms.
Storage on arrival
Fertigen should be stored below 30 °C, away from direct sunlight, in its original packaging. Indian summer temperatures in some regions can exceed this; we ship in insulated mailers during peak summer months and recommend you bring the package indoors as soon as possible after delivery.
Failed delivery & re-attempts
- Our courier partners attempt delivery up to three times.
- After three failed attempts, the order is returned to our warehouse.
- In such cases, you can request re-shipment (additional shipping fee may apply) or a refund of the product value (re-shipment / handling fees, where applicable, are non-refundable).
Damaged or missing items
If your package arrives visibly damaged, or if any item is missing:
- Do not discard the outer packaging.
- Take clear photographs of the courier label, the outer carton, and the contents.
- Email support@cosma.health within 48 hours of delivery, attaching the photographs and your order number.
We will investigate and arrange replacement, refund or alternative resolution within 7 working days.
Address changes & cancellations
- Address changes can be requested before the order is dispatched, by writing to support@cosma.health.
- Once an order is dispatched, the delivery address can no longer be changed.
- Cancellation requests received before dispatch are honoured with a full refund; once dispatched, please refer to our Returns & Exchanges policy.
Subscriptions
If you are on a Cosma subscription plan, your next pack ships automatically based on your selected cycle. You can pause, skip a cycle, change your address or cancel from your dashboard at any time before the next dispatch date.
Customer support
Email: support@cosma.health
WhatsApp / Chat: Available via the website chat widget
Working hours: Mon–Sat, 10:00 AM – 7:00 PM IST